OpenAI Expected to Launch ‘Better’ GPT-5 for Chatbot Mid-Year We asked OpenAI representatives about GPT-5’s release date and the Business Insider report. They responded that they had no particular comment, but they included a snippet of a transcript from Altman’s recent appearance on the Lex Fridman podcast. Yes, GPT-5 is[…]

Generative AI in banking and financial services Processes such as funding, staffing, procurement, and risk management get rewired to facilitate speed, scale, and flexibility. These gains in operational performance will flow from broad application of traditional and leading-edge AI technologies, such as machine learning and facial recognition, to analyze large[…]

What is automated customer service? A guide to success Automating certain processes improves efficiency of any customer service organization. In fact,  88% of customers expect automated self-service when they interact with a business. But not all customer service automation is created equal, and not every kind of customer belongs in[…]